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Customer Service Management Certification

The Customer Service Manager Certificate (CSMC) program is a professional certification tailored to fit the schedules of busy professionals. With our 100% online learning platform and multimedia study materials; this program provides participants with our easy-to-access and revolutionary training platform. This platform includes audio interviews with industry experts, instructional videos covering the best practices, fundamentals and insights. .With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instill the confidence to handle each customer with care and respect.

Benefits of Becoming a Customer Service Manager Certificate (CSMC):

  1. Advance your customer service management career by raising your level of customer service knowledge and increasing your ability to work quickly and effectively. Specialized knowledge is valuable and an asset in our knowledge economy.
  2. Lifetime access to tools and multimedia training resources found online within the (CSMC) Certification Program.
  3. Speak the customer service management language – Earning the CSMC Designation assures that you can attend conferences, interviews and other networking events while being able to contribute to conversations and understand discussions about current events or trends within the industry.  Our program will help you to understand the terms and implement the tactics and tools of leading customer service management professionals.

Add The Customer Service Manager Certification (CSMC) Program to Your Resume Immediately: As soon as you register you can list on your resume that you are a candidate within the Customer Service Manager Certification (CSMC) program. Once you graduate, you can add the CSMC designation after your name, and you can add the following lines to your resume under your Education or Academics section:

  • Completed a challenging customer service management training and certification program that required the completion of a strategic project.
  • Obtained a _80_% on the two-hour comprehensive examination on customer service management, which included 80 multiple choice questions and two essay questions.

How Does This Program Work? Once you register for the CSMC program, you’ll receive a log-in and password for the online CSMC Classroom page. When you log-in, you’ll have access to the practice examination, training videos, and audio resources. After you’ve gone through the materials there and the required text book and feel ready to take the CSMC examination, you can schedule yourself for the online examination. We offer an exam on the 1st Wednesday of the new month giving you 12 opportunities to take the examination each year. Simply complete the Examination Scheduling form, send an email, or give us a call at least 2 weeks before the upcoming exam date, and we’ll get you set up for the test. After you pass the CSMC examination, you’ll be awarded the CSMC certificate and designation to use after your name or on professional resumes.

Participants of the Customer Service Manager Certification (CSMC) Program include:

  • Sales managers, sales professionals, or customer service professionals looking to improve their customer service management expertise and knowledge
  • Students with some professional experience who are looking for continuing education opportunities
  • Seasoned professionals looking for professional self-improvement training in customer service
  • Current business professionals looking to improve their customer service management knowledge and leverage the changes the customer service  industry has experienced in the past 10 years
  • Employee groups looking to enhance their customer service management knowledge

Business Training Institute Course Catalog: Click here if you would like to review all of our training program options, design your Master’s Certificate, or print out and show what programs you want to complete. We encourage you to share our catalog with your boss, business partner, or team.

Master’s Certificate Credit: You can complete any five programs through our platform to earn your Master’s Certificate online. By completing any of our programs to make up your Master’s, you can customize it and make it practical to the unique career path you plan on taking to reach your goals. This program would count as one of five required programs to complete your Master’s Certificate through the Business Training Institute. To learn more please see our Master’s Certificate page for details.

Customer Service Manager Certification (CSMC) Program Learning Objectives

  • To obtain broadest spectrum of knowledge regarding the behavior and strategies needed in securing a loyal customer
  • An understanding of the intricacies of customer
  • The right information needed to manage the people who your customers interact
  • Successful, proven tactics from the best sources that is applicable for the real

Expert Audio Interviews: When you enroll in our programs you get practical phone-based audio interviews with experts in the field of study you have chosen, in this particular program you will get access to expert audio interviews with professionals such as:

Flavio Martins Jens Moeller
John DiJulius Leonard Berry
Leonardo Inghilleri Mark Hunter

Video Modules + Audio Interviews + Required Reading Completing the CSMC program involves self-paced studying using our library of over 60 concise video modules, executive interviews, and three required texts:

1) Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer (ISBN: 188516730X)

2) Building Great Customer Experiences by Colin Shaw and John Ivens (ISBN: 1403939497)

3)Delivering Knock Your Socks Off Service By Performance Research Associates (ISBN: 0814417558)

Audio Interview Sample: Download Audio Interview Sample (MP3 File)

Video Interview Sample: Download Video Module (MP4 File)

Who Offers the CSMC? The Customer Service Manager Certification (CSMC) Program is offered through the Business Training Institute, a certification platform that has been educating and providing executives the tools they need to succeed since 2007. Business Training Institute has trained and certified over 15,000 professionals around the world.

Instructor: With nearly twenty years as a customer service professional, Heather specializes in customer service management with an emphasis on corporate training and development. She has created and implemented numerous training programs designed to meet the unique needs of customer service professionals preparing to assume management positions. Right now Heather is head of our Customer Service Manager Certification (CSMC) program which trains customer service professionals on how to generate sales and loyal customers out of regular day-to-day customer service processes.

Satisfaction Guarantee: We are so confident that you will greatly benefit from our career coaching, practical training modules, and resume improvement from completing our programs that we offer a 100% money back refund policy. If you change your mind about completing our programs for any reason at all within the first 7 weeks after registering just email us and you will get your full money back in 1 business day. Give us a test drive by registering today and you will see why over 15,000 participants like you have completed our training programs.

How to Get Started: Register for the Customer Service Manager Certification now by completing the application below, or by filling in our Payment Options Form. You can also contact an enrollment advisor Monday through Friday from 9am to 5pm Eastern Standard Time (EST) at (305) 503-9050.

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Content Tags: Customer Service Certification, Employee Customer Service Training, Customer Service Training, Online Customer Service Training, Customer Service Course, Customer Service Designation Program, Customer Service Designations, Customer Service Employee Training

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GTC Institute LLC, Adult & Continuing Education, Key Bicayne, FL